Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@planttheblock.community Please note that returns will need to be sent to the following address: 7002 Angie Dr. Hernando, MS 38632

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@planttheblock.community.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@planttheblock.community.

Refund & Return Policy

At Plant the Block your satisfaction is our top priority. We stand behind the quality of our products and are committed to making things right if you’re not completely satisfied with your purchase.

Return & Refund Eligibility

We offer a 10-day return/refund policy from the date your order is delivered. To qualify for a return:

  • Item(s) must be in original condition, unworn/unused, with tags attached, and in original packaging.

  • You must provide a receipt or proof of purchase.

To begin a return, please contact our Customer Care Team via our contact form.
Once your return is approved, we will send you a return shipping label along with step-by-step instructions.

❗Important: Items sent back without prior authorization will not be accepted or refunded.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, please contact our Customer Care Team via our contact form. immediately so we can evaluate the issue and make it right your satisfaction matters to us.

Non-Returnable Items

Some items are final sale and cannot be returned:

  • Perishables (e.g., food, flowers, plants)

  • Personal care items (e.g., beauty products)

  • Custom or personalized products

  • Hazardous materials (e.g., flammable liquids or gases)

  • Sale items and gift cards

If you’re unsure about your item, please contact our Customer Care Team via our contact form. before placing your order; we’re here to help!

Exchanges

Need a different size or item?
The quickest way to get what you want is to initiate a return and, once accepted, place a new order for your preferred item.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the refund status.
If approved, your refund will be processed back to your original payment method.

Please allow up to 21 business days for your bank or credit card provider to post the refund to your account.

Questions or Concerns?

We’re here to help! Please contact our Customer Care Team via our contact form.for any return related questions, concerns, or special inquiries.

Thank you for shopping with O1G Clothing Co. where style meets service.
We value your trust and will continue to deliver a seamless experience every step of the way.